Privacy Policy

Pawtrek (“Pawtrek”, “we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop with us at www.pawtrek.com.au.

By using our website and services, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

•Personal details: name, billing and shipping addresses, email, phone number.
•Order and payment details: products purchased, payment method, transaction history (note: credit card numbers are encrypted and not stored by Pawtrek).
•Account information: if you create an account, we store login credentials and preferences.
•Marketing preferences: your choices regarding email/newsletter subscriptions.
•Website usage data: IP address, browser type, device info, and cookies to improve user experience.

2. How We Use Your Information

We collect and use your information to:

•Process and deliver your orders.
•Communicate with you about your order, account, or enquiries.
•Provide customer support and resolve issues.
•Improve our website, services, and product offerings.
•Send marketing communications (if you have opted in).
•Comply with legal obligations, fraud prevention, and security monitoring.

3. Sharing of Information

We respect your privacy and will never sell your personal information. We may share information only with:

•Service providers: shipping carriers, payment processors, IT/hosting services.
•Marketing tools: email platforms, analytics providers (for opted-in users).
•Legal compliance: if required by law, court order, or to protect Pawtrek’s rights.

All third parties are required to keep your information secure and use it only for agreed purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

•Remember your preferences and shopping cart.
•Analyse site traffic and performance.
•Deliver targeted advertising (e.g., Google Ads, Meta Ads).

You may disable cookies in your browser settings, but this may affect site functionality.

5. Data Security

We implement reasonable safeguards (SSL encryption, secure payment gateways, access controls) to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Retention of Data

We retain your personal information only as long as necessary for:

•Fulfilling your orders,
•Complying with legal/accounting obligations, and
•Resolving disputes.

When no longer required, your data is securely deleted or anonymised.

7. Your Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you have the right to:

•Access the personal information we hold about you.
•Request corrections if the information is inaccurate or incomplete.
•Opt out of marketing communications at any time (unsubscribe links are included in all promotional emails).
•Request deletion of your data, subject to legal obligations.

To exercise your rights, contact us at support@pawtrek.com.au.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. International Transfers

If you order from outside Australia, your information may be transferred to and processed in countries where our service providers operate. We take reasonable steps to ensure these providers comply with privacy protections comparable to Australian standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of our website constitutes acceptance of the updated policy.