Terms of Service

Terms of Service

Welcome to Pawtrek. By accessing or using our website (www.pawtreck.com.au) and services, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully.

1. General Conditions

  • This website is operated by Globenic Pty Ltd (“we”, “our”, “us”).

  • By visiting or purchasing from our site, you engage in our “Service” and agree to be bound by these Terms, including additional policies referenced herein (Privacy Policy, Shipping Policy, Return & Refund Policy).

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Prices for our products are subject to change without notice.

  • We reserve the right to modify or discontinue products or services without prior notice.

2. Online Store Terms

  • You must be at least 18 years old or the age of majority in your state/territory to purchase from us.

  • You agree not to use our products for unlawful or unauthorised purposes.

  • You must not transmit worms, viruses, or any destructive code. Violation will result in termination of your Services.

3. Accuracy of Information

  • We strive to ensure product descriptions, pricing, and availability are accurate. However, errors may occasionally occur.

  • We reserve the right to correct errors and update information without prior notice.

  • Colours and product images displayed on your screen may vary from actual products.

4. Orders & Payments

  • By placing an order, you warrant that all information provided is accurate and complete.

  • We accept payments via authorised payment gateways displayed at checkout.

  • All transactions are processed in Australian Dollars (AUD).

  • We reserve the right to refuse or cancel any order suspected of fraud, unauthorised activity, or supply errors.

5. Shipping & Delivery

  • Orders are processed and shipped according to our Shipping Policy.

  • Delivery times are estimates only; we are not responsible for delays caused by carriers or customs.

  • Risk of loss or damage passes to you once the order is delivered to the shipping address.

6. Returns & Refunds

  • Returns and refunds are handled according to our Return & Refund Policy.

  • Certain items, including personalised/custom products, are non-returnable unless faulty.

7. Third-Party Tools & Links

  • We may provide access to third-party tools and links. We are not responsible for third-party websites or services.

  • Use of third-party tools or links is at your own risk.

8. Personal Information

  • Submission of personal information is governed by our Privacy Policy.

9. Disclaimer of Warranties & Limitation of Liability

  • Our products and services are provided “as is” and “as available.”

  • To the maximum extent permitted by law, Pawtrek excludes all warranties, representations, and conditions.

  • Pawtrek, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, except as required under Australian Consumer Law.

10. Indemnification

You agree to indemnify and hold Pawtrek harmless from any claim or demand arising out of your breach of these Terms or violation of any law or rights of a third party.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of NSW.

12. Changes to Terms

We reserve the right to update or replace any part of these Terms by posting updates on our website. Your continued use of the Service constitutes acceptance of those changes.

13. Contact Information

Questions about the Terms of Service should be sent to us at:
📧 support@pawtreck.com.au